A post-service surveythat sends itself.

The problem

You find out a customer was unhappy… by reading their one-star review three weeks later. Too late to fix anything. And the dozens of satisfied customers say nothing at all.

The solution

1. Two questions“How did your service go, from 1 to 5?” and “What could we have done better?”
2. A triggerA completed appointment, a paid invoice or a closed work order.
3. The right delayTwo to four hours later, by text (with consent) or by email.
4. What happens nextEveryone is thanked and invited to review; a low score alerts a manager.