Tutorial · Customer experience

Reply to every Google reviewin two minutes.

Replies to reviews show future customers, and AI assistants, that you are there. Here is how to do it fast, without copy-paste replies.

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Key points5 min
  1. Reply to every review, not only the bad ones.
  2. A good reply picks up a detail from the review.
  3. For a negative review: acknowledge, do not argue, settle it offline.
  4. Reply in the language of the review.

The problem

You have 40 reviews with no reply. The good ones make you happy, but you never find the time. Last week’s bad one made you angry, and you do not know what to write without making it worse. Meanwhile, hesitant customers read those reviews, and your silence.

The solution

Positive review

Write a reply to this positive Google review for [business], a [type of business] in [town]. Three sentences maximum, warm, picking up a specific detail from the review. No stock phrases. Reply in the language of the review. Review: [paste]

Negative review

Write a professional reply to this negative review for [business]. Acknowledge the person’s experience without justifying yourself. Apologize for what went wrong. Offer to settle it at [email or phone]. Four sentences maximum, calm and human. Review: [paste]. What happened on our side: [facts].

  • Turn on review notifications for your Google profile
  • Block 15 minutes, twice a week
  • Note the topics that come back: they are your priorities
  • Read every reply before posting it

How Northworks AI helps

We turn your reviews into a source of customers.

Our Customer experience service connects review requests, replies and complaint follow-up, so your reviews grow every month.

More reviews, better replies, and customers who choose you.

Talk for 30 minutes, freeSee the service
Your project · Customer experience4 steps
  1. Automatic review requestsAfter every job, at the right moment.
  2. Draft repliesWritten in your tone, ready to review.
  3. Alerts on negative reviewsSomeone is notified right away.
  4. Monthly summaryRecurring topics, and what to improve.

Keep reading

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Try the tool

Every customer heard, every request tracked.

A free 30-minute discovery call about customer experience, with no commitment. Your request arrives already filled in with what you were reading.

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