The problem
A family from Lyon writes at 11 p.m. to book a cottage. You reply the next day at noon, after your rounds. They booked elsewhere at 7 a.m. In tourism, the first answer often wins.
The solution
| Use | What changes |
|---|---|
| Booking requests | Fast reply with availability and rates, in two languages |
| Before arrival | Directions, access and packing list, sent automatically |
| Reviews | Personal replies in the language of the review |
| Off-season | Offers sent to past guests who agreed to receive them |
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