Tutorial · Customer experience

An AI receptionist,in local French and English.

It answers while you are on a job site, with a patient or in the evening rush. Here is what an AI receptionist can do, and how to set one up properly.

Book my discovery callWhat do your missed calls really cost you?
Key points6 min
  1. It answers, asks the right questions, takes the message and offers a time slot.
  2. It says it is an assistant, and hands over when needed.
  3. The script matters more than the technology.
  4. Start with evenings and weekends.

The problem

A full-time receptionist is expensive, and does not work evenings. Voicemail drives customers away: most never leave a message. Something is missing in between.

The solution

  • Answer in French or English depending on the caller
  • Answer common questions: hours, service area, lead times
  • Take the name, the need and a callback number
  • Offer a slot in your calendar
  • Transfer urgent calls to a person
  • Send a written summary after every call
Starting script

You are the phone receptionist for [business], a [type] in [town]. Introduce yourself as [business]’s virtual assistant. Answer in Québec French, or in English if the caller speaks English. Answer only from this information: [hours, services, area, lead times]. For anything else, take a message. Never give a firm price. If the caller mentions [emergency], transfer the call to [number].

How Northworks AI helps

We set up your receptionist.

A Customer experience project, connected to your current number and calendar.

Every call gets an answer, at any hour, in French or English.

Talk for 30 minutes, freeSee the service
Your project · Customer experience4 steps
  1. Your callsThe recurring questions, the emergencies, the busy hours.
  2. The scriptWhat it says, what it never says, when it transfers.
  3. The connectionsYour number, your calendar, your email.
  4. The trialEvenings and weekends first, then tuned on real calls.

Keep reading

Read next.

Free tool2 min

What do your missed calls really cost you?

The revenue you lose when nobody answers, calculated with your numbers.

Try the toolUse cases5 min

Outfitters and cottages: answers day and night.

Booking replies in two languages, reviews and the off-season.

ReadGuide6 min

Your team already uses AI. Make it safe.

The five steps that protect your customers when the team uses AI.

Read

Every customer heard, every request tracked.

A free 30-minute discovery call about customer experience, with no commitment. Your request arrives already filled in with what you were reading.

Book a discovery call, freeAsk a question